Legal

Terms of Service

Last updated 27 September 2026

These are the rules for using Kylosys. They are written to be read once and understood: what you may do, what we do, what happens if something goes wrong, and how either of us ends it.

1. This agreement

This is an agreement between [company name], [registered address] (“Kylosys”, “we”, “us”) and the business or organisation that creates an account (“you”).

By creating an account, or by using the app on behalf of a business that has one, you agree to these terms. If you are agreeing for your employer or a client, you are confirming that you are allowed to.

Our Privacy Policy explains what we do with data, and forms part of this agreement.

2. Your account

Give us true details about you and your business, and keep them up to date.
Keep your password to yourself. You are responsible for what happens through your logins, including the logins you give your team.
Tell us straight away if you think someone else has got into your account, so we can help you shut it down.
One person, one login. Sharing a login between people makes the history unreliable and the account harder to keep safe.

3. What you may not do

Use Kylosys for anything unlawful, or to break the rules of the phone networks you connect to.
Send bulk or automated messages to people who have not agreed to hear from you. Cold-calling and spam rules are yours to keep, not ours.
Harass, threaten or deceive anyone, or use the service to impersonate somebody.
Record calls or store people’s details without the permission the law requires you to have.
Put other people’s data in the app when you have no right to hold it.
Probe, scan or overload our systems, or try to reach accounts and records that are not yours.
Copy, resell, sublicense or white-label Kylosys, or work around the limits of your plan, unless we have agreed it with you in writing.
Upload anything that carries a virus or other harmful code.

If you do any of these, we may suspend the account. Where we can, we will tell you first and give you the chance to put it right.

4. The phone system

Calls run over a phone system operated by our provider and connected to your account.

Phone numbers come from that provider. What is available depends on the area and the number type, and you may be asked to show that you are entitled to a number before it is switched on.
Moving a number you already have takes time and depends on the company it is leaving. We will do our part promptly, but we cannot promise their part.
Call quality depends on your internet connection at your end as much as on ours.
Some destinations and number types are not available, and international calling may be limited or need to be switched on for your account.

Emergency calls. Do not rely on Kylosys to reach the emergency services. If your internet connection, power or our service is down, emergency calling may not work at all. Keep another way of calling them — a mobile phone or an ordinary landline — and make sure everyone who might need it knows what it is.

5. Calls, recordings and your customers’ data

The records in your account are yours. You decide what to keep and why, and you answer to the people in those records. We hold them and work on them only on your instructions, as described in our Privacy Policy.

That means the duties that come with holding other people’s information — telling them what you do with it, keeping it accurate, holding it no longer than you should, and getting their agreement where the law asks for it — are yours. We give you the tools to do all of it; we cannot know what your business promised them.

Before you switch on call recording, make sure you are allowed to record the calls you take, and that you tell people in the way your rules require.

6. Our side of it

We will provide Kylosys with reasonable skill and care, keep it working, fix faults we are told about, and keep your records safe as described in the Privacy Policy.

We do not promise that the service will never be interrupted or that every feature will suit every business. Unless we have agreed an uptime commitment with you in writing, there is none — but if we fall short of reasonable care, we will put it right.

7. Free trial, plans and paying

The trial runs for 14 days and needs no card. When it ends you can choose a plan or stop — we will not charge you by surprise.
Paid plans are agreed with us in writing before anything is charged, and the prices shown on our pricing page are the starting point for that conversation.
The app does not take payments itself, so there are no card details for us to hold.
If we change our prices, we will tell you before the change applies to you, and you can end the agreement if you would rather not continue.

8. Support and changes to the service

Support runs through the helpdesk in the app, and we aim to answer quickly during working hours.

We improve Kylosys continually. We may add, change or remove features. If a change materially reduces what you are paying for, we will tell you in advance so you can decide what to do. Planned maintenance we will give you notice of where we can; emergency work we may have to do without it.

9. Ending it

You can stop at any time from inside the app, or by asking us.
We may suspend or end the agreement if you do not pay, if you break section 3, or if the law requires it. Except in an emergency, we will tell you why and give you a chance to put it right first.
When the agreement ends, you can take your records out of the app for 30 days. After that we delete them, as described in the Privacy Policy. So please export anything you need before then.
Anything that by its nature should survive the end of the agreement — our property, liability, and which law applies — survives it.

10. Our property

Kylosys, the app, its design, its code, and our name and logo belong to us. While your account is open, we give you the right to use the app for your business, for as long as the agreement lasts. Nothing here transfers ownership of any of it to you.

Your records stay yours, and your logo and content stay yours.

11. Liability

Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Beyond that:

We are not liable for lost profits, lost business, lost goodwill, or indirect or consequential losses.
We are not liable for what your customers or your team do, or for decisions you take using the records in the app.
Our total liability in connection with this agreement is capped at the amount you paid us in the twelve months before the event you are claiming about. If you have paid us nothing, the cap is a nominal amount.

12. If someone makes a claim against us

If a third party makes a claim against us because of what you put in the app, or how you used it — for example, a claim about a call you recorded or a message you sent — you will cover our reasonable costs and losses in dealing with it, provided we tell you promptly and let you take part in the response.

13. Changes to these terms

When we change these terms we change the date at the top. If a change materially affects your rights or what you get, we will tell you inside the app or by email before it takes effect. If you keep using Kylosys after that, the new terms apply; if you would rather not accept them, you can end the agreement before they start.

14. Which law applies

This agreement is governed by the laws of [jurisdiction], and disputes are heard by the courts of [jurisdiction]. Nothing here takes away a right you have under the consumer or employment law that applies where you live.

15. Contact us

Questions about these terms: hello@kylosys.com, or write to [company name], [registered address].